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New Medical and Dental Claims Administrator

HealthChoice, Department of Corrections and Department of Rehabilitation Services has a new medical and dental claims administrator.

Continue to submit claims with dates of service prior to Jan. 1, 2018, electronically with payer ID 22521. Claims sent to the wrong payer ID will be rejected, denied or returned.

HealthChoice members received new ID cards for the 2018 plan year that reflect the updated payer ID, phone numbers and claims addresses for the new claims administrator.

Claim runout responsibilities for prior years for HealthChoice, DOC and DRS have transferred to the new claims administrator effective July 1. Please contact the new medical and dental claims administrator at 800-323-4314 or toll-free 800-545-8279 with any questions. You may also contact EGID Network Management at 405-717-8790 or toll-free 844-804-2642.

  CLAIMS WITH DOS 01/01/18 AND AFTER
PHONE HealthChoice:
Toll-free 800-323-4314
Department of Corrections:
Toll-free 800-323-3710
Department of Rehabilitation Services:
Toll-free 800-285-6815
FAX Toll-free 800-496-3138
TTY 711 or Toll-free 800-545-8279
CLAIMS ADDRESS HealthChoice
P.O. Box 99011
Lubbock, TX 79490-9011

Department of Corrections
P.O. Box 16532
Lubbock, TX 79490-6532

Department of Rehabilitation Services
P.O. Box 16485
Lubbock, TX 79490-6485

CORRESPONDENCE
ADDRESS
Same as claims address above
APPEALS AND PROVIDER INQUIRIES HealthChoice
P.O. Box 3897
Little Rock, AR 72203-3897

Department of Corrections
Same as claims address

Department of Rehabilitation Services
Same as claims address

PAYER ID

HealthChoice: 71064
Department of Corrections: 71065
Department of Rehabilitation Services: 71065

For DOS prior to 01/01/18 use Payer ID 22521