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OMES Service Desk
Welcome to the Office of Management and Enterprise Services (OMES) Information Service Division's Customer Service and Service Desk web page. It is our goal to assist you in any way we are able. We'll be glad to assist you with new services or in resolving issues with your existing hardware and software. Our highly skilled, dedicated team is available 24-hours a day, 7 days a week, 365 days a year - to lend aid whenever and however possible.
We have staff physically in the building 24 hours a day Monday-Friday. We will continue to provide you with complete coverage on the weekends and holidays through our on-call staff – ensuring we meet your needs 24 hours a day, 7 days a week, 365 days a year.
Our weekend and holiday support number remains (405) 521-2444. When you call after our new extended business hours, you'll have an option to connect directly to our on-call staff or to leave a message for our staff when they return to the office.
To learn how to use service desk self-service view the customer portal video. Go to eclipse.omes.ok.gov and click on “CRM_Training_Videos” link.
Need to request access to the Service Desk? Please complete the System Access Authorization Request form (OMES Form 303SD) and submit it to the OMES service desk.
Contact the OMES ISD Service Desk
Phone: 405-521-2444 (local) or 866-521-2444 (toll free)
During Routine Business Hours
We routinely process our e-mail and voice mail in real time, but this is the lowest priority communication channel and when volume increases, it may take time to work through the case load. We encourage our customers not to address emergency situations through e-mail - but rather through a call to our main number. We highly recommend the Service Desk's CRM Self-Service module for information-rich concerns, immediately injecting your need into the system.
Outages and Major Incidents
Current and Restored Major Incident