Positions in this job family are assigned responsibilities involving the coordination of a variety of administrative support or technical services related to providing information services and support for a management information system within a state agency or institution. This includes activities involving the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance, providing assistance in scheduling special productions requirements, providing assistance in obtaining and distributing a variety of management reports or other products, responsibility for an inventory of a variety of equipment, supplies and materials related to the management information system, and similar activities.
Positions allocated to this job family differ from those in the network management job family in that they are more administrative in nature, involving the completion and coordination of various information services requirements rather than direct responsibility for the technical aspects of maintaining a computer operating system or network.
The functions within this job family will vary by level, but may include the following:
- Confers with users or reviews requests for services or other information to identify requirements for information services; coordinates with operations or applications staff, contractors, or vendors as needed to provide required services or support.
- Coordinates requirements for testing, production, scheduling and other actions between technical and operations units; assists in reviewing and analyzing problems and determining solutions.
- Obtains various types of information and reports using existing programs and systems; consults with appropriate operations or applications staff to identify needs for reports or other production requirements; provides assistance in identifying available services and providing coordination between users and information services staff.
- Maintains an inventory of management information services equipment, supplies and materials; reviews technical publications and other information to identify new technology and improvements in hardware or software; makes recommendations concerning new purchases, changes in contracts or other actions; prepares and coordinates purchase orders, contracts and other documents as required.
- Provides training and assistance to users on various types of software and hardware; coordinates with technical staff when problems require additional analysis or assistance.
The Information Systems Services Coordinator job family consists of four levels which are distinguished based on the complexity of the work assigned, the experience required to perform assigned duties, and the responsibility for the supervision of others.
Level I Code: B55A Salary Band: J
This is the basic level of this job family where employees are assigned routine entry-level tasks under close supervision in a training status to build their skills and increase their knowledge of computer operating systems and available services or products. In this role, they will primarily be assisting in the completion of assigned projects, gathering data concerning information systems requirements for services for review and analysis by others, or the coordination of user requirements for training or other support.
Knowledge, Skills and Abilities required at this level include basic knowledge of computer operating systems and related equipment; of technical terminology; and of modern office practices related to the use of management information systems. Ability is required to gather, organize and present data, to communicate effectively; to establish and maintain effective working relationships with others; and to translate user terminology to and from management information systems terminology.
Education and Experience requirements at this level consist of a bachelor’s degree or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for each year of the required education.
Level II Code: B55B Salary Band: K
This is the career level of this job family where employees are assigned a full range of responsibilities in an assigned area of responsibility involving the coordination of various requirements related to providing management information services for an agency or institution. This may include coordination of all required services between users and information systems operating or applications staff, including contractors or vendors, or coordination or completion of various requirements and activities involving a specific area of responsibility related to providing required services or support in meeting user requirements.
Knowledge, Skills and Abilities required at this level include those identified in Level I plus knowledge of specific user requirements and environment; of program objectives; of various production needs; of the computer operating system and various applications available; and of organizing and planning techniques.
Education and Experience requirement at this level consist of those identified in Level I plus one year of qualifying experience in performing work involving the coordination or completion of various tasks or activities related to providing information services and computer support to meet user requirements.
Level III Code: B55C Salary Band: L
This is the specialist level of this job family where employees are assigned responsibilities involving advanced level work in providing information services for a state agency or institution. This may include project management responsibilities or independent responsibility for an institutional information services requirements, and similar responsibilities. Some responsibility may be assigned for providing guidance or leadership to others in completing various projects or activities.
Knowledge, Skills and Abilities required at this level include those identified in Level II plus demonstrated ability to perform highly independent work in providing required services and support to users in meeting various information services requirements.
Education and Experience requirements at this level consist of those identified in Level II plus one additional year of qualifying experience.
Level IV Code: B55D Salary Band: M
This is the leadership level of this job family where employees are assigned responsibilities involving the supervision of others in providing for the coordination of information services requirements for an agency or institution as a team leader, unit supervisor or comparable position. This will include assignment and review of work, providing training and assistance to other staff, and insuring the completion of assigned tasks or activities and may also include responsibility for various administrative responsibilities such as approval of leave, disciplinary actions, performance management and employee development.
Knowledge, Skills and Abilities required at this level include those identified in level III plus knowledge of supervisory practices and principles and ability to supervise the work of others.
Education and Experience requirements at this level consist of those identified in Level III.
Some positions may require training or experience in a specific type of computer operating system or network.
The Department of Human Services may require frequent job-related travel for employees in this position.