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Information Systems Network Management Specialist

B21

Basic Purpose

Positions in this job family are assigned responsibilities involving the design, development, administration and maintenance of various telecommunications and computer networks and operating systems and related services such as equipment installation, coordination of services, and billing and budgeting requirements.

Typical Function

The functions within this job family will vary by level and organization, but may include the following:

Plans, designs and coordinates various telecommunications or computer networks or operating systems to provide radio, telephone or computer operating systems to support agency operations; may be assigned overall responsibility for all communications systems in an assigned district or geographical area.

Performs professional and technical work in providing data processing and other communications services for a state agency; establishes and maintains computer services and radio communications networks and systems; performs preventive maintenance; evaluates systems performance, responds to malfunctions and operating problems, and identifies and resolves causes.

Confers with users to identify communications or computer support requirements; coordinates with vendors, contractors, in-house technical staff or others to plan, design and implement new applications, modifications or improvements as needed; provides training and assistance to users in the operation and application of available systems.

Installs, tests and modifies telephone, radio microwave, cable facilities, paging, personal computers, software, operating systems, and other communication and automation devices and components; coordinates and performs systems tests; adjusts, calibrates and modifies equipment or components to conform to specifications, implement engineering or software changes or enhance systems performance.

Develops telecommunications or information technology strategies, recommendations and plans for the procurement of new technologies or equipment; conducts cost studies and participates in the preparation of budget work plans.

Directs the procurement, storage and inventory of replacement and spare parts, software, and equipment; establishes and writes equipment specifications; coordinates with vendors or contractors for the purchase of supplies, equipment, or personnel services in accordance with the state purchasing laws.

Coordinates operation of radio communications systems and other regulated activities with the Federal Communication Commission or Federal Aviation agency as required.

Level Descriptor

This job family consists of four levels which are distinguished by the complexity of the work assigned, the experience required to perform assigned duties, and the responsibility for providing leadership to others.

Level I                                     Code:  B21A                             Salary Band:  I

This is the basic level of this job family where employees perform entry level work in a training status to build their skills in installing and maintaining computer networks, data processing systems and various communications devices and components and the analysis of network performance, deviations from standards and the resolution of various problems and malfunctions.

Knowledge, Skills and Abilities required at this level include knowledge of telecommunications and computer systems; of various types of equipment used in information systems networks, such as personal computers, radios, telephones, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology.  Ability is required to install and maintain telecommunications equipment and electronic components; to analyze and evaluate systems performance and deviations from standards; to communicate effectively; and to establish and maintain effective working relationships with others.

Education and Experience requirements at this level consist of two years of experience in telecommunications or computer installation, maintenance, repair or operations or eighteen semester hours of college in Computer Science or Management Information Systems course work or completion of a technical school or vendor training in telecommunications maintenance, computer operations, electronics or a closely related field, or certification as a network administrator or network engineer.

Level II                                                Code:  B21B                             Salary Band:  J

This is the career level of this job family where employees perform a full range of work within a specialty area in providing telecommunications or information technology support to an agency.  This may include assisting in the management of a computer services network, radio communications system, telephone operating system or other telecommunications system or operating network, installing and maintaining telecommunications equipment, including telephones, radios, microwave, cable facilities, computer work stations and other related devices and components.  Responsibilities may also include providing training and assistance to others.

Knowledge, Skill and Abilities required at this level include knowledge of telecommunications, networks, computer operating systems, radio communications or other electronics systems; of installation and repair techniques for data processing and telecommunications equipment and associated devices; of microcomputers and related equipment and software; of procedures for testing telecommunications equipment; of office automation systems; of radio transmitting and receiving devices; of rules and regulations concerning the use of telecommunications systems; and of procedures for analyzing and resolving systems operating problems.  Ability is required to install and maintain telecommunications systems and equipment; to provide training and assistance to users; to analyze and resolve systems problems; to communicate effectively; and to establish and maintain effective working relationships with others.

Education and Experience requirements at this level consist of those identified in Level I plus one additional year of qualifying experience involving the installation, maintenance, or administration of a computer service or telecommunications network.

Level III                                   Code:  B21C                             Salary Band:  K

This is the specialist level of this job family where employees perform advanced level work in the administration of a telecommunications or information technology network or operating system.  This may include positions which have overall responsibility for all communications or data processing services at an agency or institution or within an assigned area, positions responsible for the coordination of various resources as a project manager and similar positions which have a high level of accountability in providing required support and telecommunications services.

Knowledge, Skills and Abilities required at this level include those identified in Level II plus demonstrated ability to work independently and perform a wide range of tasks and activities in administering a telecommunications network or operating system.

Education and Experience requirements at this level consist of those identified in Level II plus one additional year of experience involving the installation, maintenance or administration of a computer service or telecommunications network.

Level IV                                   Code:  B21D                             Salary Band:  L

This is the leadership level of this job family where employees are assigned responsibility for the supervision of others in completing various tasks and activities related to the administration of a telecommunications or information technology network.  This may include project, unit or team supervisors who provide direct supervision to assigned staff or other positions which provide technical supervision to others in coordinating, reviewing and insuring completion of assigned projects.

Knowledge, Skills and Abilities required at this level include those identified at Level III plus knowledge of the principles and practices of effective supervision and ability to direct or supervise the work of others.

Education and Experience requirements at this level consist of those identified in Level III.

Special Requirements

Some positions within the Oklahoma Department of Transportation may require a Federal Communications Commission (FCC) permit or certification by the FCC recognized radio telecommunications group.