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Institutional Program Coordinator

Z26

Basic Purpose

Positions in this job family are assigned responsibilities involving the planning, development, direction and implementation of programs for the education, treatment, training, care, custody, social rehabilitation or development of youths or adults in a state school, children’s center, institution or facility, or for the quality assurance programs for an institution  or agency providing health care and related services.  Employees are assigned overall responsibility for a program or department, including developing policies and procedures and performing evaluation of services.

Typical Functions

The functions within this job family will vary by level, but may include the following:

  • Plans, organizes, directs and supervises activities concerned with the daily environment and health care services within an institution or agency.
  • Coordinates activities with other programs and integrates assigned programs into the overall institutional program.
  • Participates in planning and implementing new programs, services or projects; monitors and evaluates progress and results; recommends changes.
  • Develops and conducts research programs; prepares statistical studies and reports on operations and administration of programs.
  • Directs or participates in various committees related to the delivery of health care programs and support services. 
  • Interprets policies and procedures and directs their implementation through appropriate operating practices and procedures.
  • Coordinates new and existing healthcare software to assure quality; recommend changes to software.
  • Functions as the Administrator on Duty.

Level Descriptors

The Institutional Program Coordinator job family consists of three levels which are distinguished by the complexity of assignments, the level of expertise required to perform the duties assigned, and independent decision making authority.

LEVEL I:                                 Code:  Z26A                                          Salary Band:   L

This is the first level of administrative supervision in this job family, where employees are assigned responsible duties in the planning, development and direction of treatment programs for institutionalized children and/or adults, including coordination of activities with other programs and integration of the cottage milieu into the overall institutional program.  In this role, employees will function as the administrative representative on a treatment team, will counsel with youth and guardians regarding behavior and future goals, and will conduct regular inspections of living units to ensure proper standards of care, custody and cleanliness as mandated by the appropriate accrediting body.

Knowledge, Skills and Abilities required at this level include knowledge of principles and methods of group care of institutionalized youth; of needs and behavior patterns of youths and/or adults; of current social, economic and health problems associated with deprived, delinquent or emotionally disturbed youth; of federal, state and local laws, rules and regulations of the treatment programs; and of the principles and methods of agency administration, program interpretation, supervision, casework and group work activities relating to deprived, delinquent or emotionally disturbed youth.  Ability is required to exercise good judgment in evaluating situations and making sound decisions; to establish and maintain effective working relationships with others; to communicate clearly and concisely, both orally and in writing; to organize efficiently.

Education and Experience requirements at this level consist of a bachelor’s degree and three years of experience in public health administration, social work, nursing, guidance and counseling, or a closely related field, or working with children or adults in a treatment residential facility, or school setting for disabled individuals, including two years in a supervisory capacity; OR an equivalent combination of education and experience, substituting one year of the qualifying experience for each year of the required education.

NOTE:     There is no substitution allowed for the required two years of experience in a supervisory capacity.

LEVEL II:                                                Code:  Z26B                                          Salary Band:   L

This is the specialist level of this job family, where employees are assigned responsibility for developing and implementing the quality assurance and performance improvement programs related to the delivery of health care and other services in a state school, children’s center, correctional institution or other facility.  Employees will review and evaluate health care, program and support services; make recommendations for improvements; coordinate with medical personnel and program coordinators to correct deficiencies and formulate improvements; review client and employee grievances concerning service delivery; conduct investigations; assess need for specialized health education and intervention programs, and assist in scheduling such programs; and may evaluate departmental quality assurance programs.

Knowledge, Skills and Abilities required at this level include knowledge of institutional or correctional health care standards and practices; of laws, regulations and rules concerning institutional or correctional health care services; of public health administration; of educational techniques and principles; and of basic data gathering methods and statistical analysis.  Ability is required to establish and maintain effective working relationships with others; to communicate clearly and concisely, both orally and in writing; to plan and conduct training or education programs; and to evaluate health care services; and to solve problems.

Education and Experience requirements at this level consist of those in Level I plus two additional years supervisory experience; OR an equivalent combination of education and experience.

LEVEL III:                                               Code:  Z26C                                          Salary Band:   M

This is the senior level of administrative supervision for this job family, where employees are assigned as a unit manager, planning and directing unit programs and services, or as a department manager involved in planning, review, development, implementation and coordination of assigned programs and operations.  Assigned duties include supervising direct care staff, paraprofessional and professional staff; coordinating and integrating department activities and programs with other programs within the institution or facility; and providing advice and assistance in the development of referral plans to assist other professionals in handling cases.

Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of state and federal laws related to assigned programs; of administrative principles and practices; of human service and human resource programs; of report writing; of Management By Objectives; of systems theory; of the dynamics of human behavior and behavior modification; and of supervisory principles and practices.  Required abilities include those identified in Level I and II plus ability to coordinate organizational units; and to write behavioral objectives and prescriptive individualized program plans.

Education and Experience requirements at this level consist of those in Level II plus one additional year of qualifying supervisory experience.

Special Requirements

Applicants must be willing and able to fulfill all job-related travel normally associated with this position.

Applicants must be willing to be subject to call 24 hours a day, 365 days a year.

Selective Qualifications

Some positions may require the experience or education to be in a specific area.

Some positions may require possession of the qualifications to be a Qualified Mental Retardation Professional.