Providers can appeal a claim payment or denial by submitting a letter to the medical and dental claims administrator at the designated address within one year of the date on the first notice of the adverse determination.
Network providers can request a second level appeal if the initial appeal is upheld and the network provider has additional information to submit for review. Second level appeals are only available to network providers.
Mail claim appeals and provider inquiries to:
P.O. Box 3897
Little Rock, AR 72203-3897
For more information, call the claims administrator at toll-free 800-323-4314. TTY users call 711.