Each HealthChoice Network Provider is required to adhere to and cooperate with EGID’s certification and concurrent review procedures. These procedures do not guarantee a member’s eligibility or payable benefits, but assure the provider the medical necessity provisions have been met. The first step in the utilization review process is to verify benefits and eligibility. To obtain this information, network providers must contact the medical and dental claims administrator. The provider can also utilize the provider portal at www.healthchoiceconnect.com to obtain the information.