HealthChoice High, High Alternative, Basic, and Basic Alternative Plans, and High Deductible Health Plan
HealthChoice network providers are required by contract to submit claims for you using the appropriate form. Payment is made to the network provider.
Non-network providers are not required to submit claims on your behalf. In these situations, you are responsible for ensuring your claim is filed using the appropriate form for processing. Items such as cash register receipts, pull-apart forms and billing statements are not acceptable.
If you use a non-network provider, you can ask if the provider can submit the claim on your behalf using the appropriate form or if they can provide you with a completed form so that you can file the claim yourself.
Note: Due to copyright laws, these forms cannot be made available on the HealthChoice website, and HealthChoice does not maintain a supply of these forms.
Non-network claims are usually paid to you; however, you can choose to have your benefits paid directly to your provider.
Send your claims to:
P.O. Box 99011
Lubbock, TX 79490-9011
For questions or additional information, call the HealthChoice medical and dental claims administrator toll-free at 800-323-4314. TTY users call 711 or toll-free 800-545-8279.
HealthChoice SilverScript Medicare Supplement and HealthChoice Medicare Supplement Without Part D Members
Once Medicare processes your claim, it is automatically filed with your HealthChoice Medicare supplement plan. Be sure your provider has a copy of your most current Medicare and HealthChoice ID cards.