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Medicare Members – Plan Contact Information

Plan Administrator

Office of Management and Enterprise Services Employee Group Insurance Division
3545 N.W. 58th St., Ste. 600
Oklahoma City, OK 73112

405-717-8780 or toll-free 800-752-9475
www.healthchoiceok.com

Eligibility and Enrollment – EGID Member Services
Monday through Friday, 7:30 a.m. to 4:30 p.m. Central time
405-717-8780 or toll-free 800-752-9475
TTY 711

Medicare Supplement Plans

HealthChoice

HealthSCOPE Benefits – Claims Administrator
Customer Care for HealthChoice Medicare Supplement 
Toll-free 800-323-4314 
TTY 711
www.healthchoiceconnect.com

Claims and Correspondence
P.O. Box 99011
Lubbock, TX 79490-9011

Appeals and Provider Inquiries
P.O. Box 3897
Little Rock, AR 72203-3897

HealthChoice Pharmacy Benefits Manager

CVS/caremark, 24/7, Live operator available 7 a.m. to midnight only
SilverScript Plans 866-275-5253 or TTY 711
Without Part D Plans 877-720-9375 or TTY 711
www.caremark.com

Pharmacy Prior Authorization

SilverScript plans 855-344-0930 or TTY 711
Without Part D plans 800-294-5979 or TTY 711
CVS Specialty Pharmacy 800-237-2767

Blue Cross Blue Shield of Oklahoma

Member Services 855-609-5684
TTY 711
www.bcbsok.com/state

MA-PD Plans

Aetna MA-PD

Member Services / Monday through Friday / 8 a.m. to 6 p.m., Eastern time
888-267-2637 or TTY 711
Prospective Members / Monday through Friday / 8 a.m. to 9 p.m., Eastern time
800-307-4830 or TTY 711
www.aetnamedicare.com/en/for-members/group-plans.html

CommunityCare Senior Health Plan MAPD

Member Services / Monday through Sunday / 8:00 a.m. to 8:00 p.m., Central time
918-594-5323 or 800-642-8065 
TDD 800-722-0353
www.ccok.com

Generations Healthcare by GlobalHealth MAPD

Member Services / Monday through Friday / 8:00 a.m. to 5:00 p.m., Central time
405-280-5555 or 844-280-5555 or TTY 711
Prospective Members 844-322-8422 or TTY 711
www.globalhealth.com/medicare

Dental Plans

CIGNA Prepaid Dental

800-244-6224
Hearing Impaired Relay Service 800-654-5988
www.cigna.com

Delta Dental

405-607-2100 or 800-522-0188
www.deltadentalok.org/client/OK

HealthChoice

Customer Care 800-323-4314 or TTY 711
www.healthchoiceok.com

MetLife

855-676-9443
www.metlife.com/oklahoma
www.metlife.com/mybenefits

Sun Life

800-442-7742
www.sunlife.com

Vision Plans

Primary Vision Care Services (PVCS)

888-357-6912
Relay Service 800-722-0353
www.pvcs-usa.com

Superior Vision Plan

800-507-3800
TDD 916-852-2382
www.superiorvision.com

Vision Care Direct

877-488-8900
TDD 711
www.okstate.vision

Vision Service Plan

800-877-7195
TDD 800-428-4833
www.vsp.com

If a TDD or TTY number is not listed for a plan, hearing impaired members should use a relay service to contact the plan.

Other Helpful Numbers

Oklahoma Public Employees Retirement System (OPERS)
405-858-6737 or 800-733-9008
www.opers.ok.gov

Medicare
Customer Service, 24/7
1-800-MEDICARE (1-800-633-4227) or TTY 1-877-486-2048
www.medicare.gov 
Website Questions and Answers: http://questions.medicare.gov 

Social Security Administration
Customer Service: Monday through Friday 7:00 a.m. to 7:00 p.m. Central time
800-772-1213 or TTY 800-325-0778
www.socialsecurity.gov 

Teachers' Retirement System (TRS)
405-521-2387 or 877-738-6365
www.ok.gov/trs